Layover
Layover
Layover
Layover
Tired and hungry, but still need to fly
Tired and hungry, but still need to fly
Tired and hungry, but still need to fly
Problem
Problem
Users are under high stress, hungry, and exhausted from tight flight schedules.
Users are under high stress, hungry, and exhausted from tight flight schedules.
Users are under high stress, hungry, and exhausted from tight flight schedules.
Solution
Solution
Build an application that can help users cut down on wait times at airport shops.
Build an application that can help users cut down on wait times at airport shops.
Build an application that can help users cut down on wait times at airport shops.
PROJECT DETAILS
3 months
3 months
3 months
Dec 2025 - Feb 2026
Dec 2025 - Feb 2026
Skills
Skills
Skills
Figma, Prototyping, UI Design, UX Research
Figma, Prototyping, UI Design, UX Research
Catagory
Catagory
Catagory
Case studies
Case studies
INTRO
INTRO
Why should we care about Airport? There are many horror stories:
Why should we care about Airport? There are many horror stories:
Water costs $14 a bottle
Water costs $14 a bottle
"Mom does not want to leave the gate, she wants fast food so we can sit and wait."
-Stressed User
You get the airport, water isn't allowed passed TSA, so you decide to purchase your own.
And you're stunned at the prices!
USER INTERVIEW
USER INTERVIEW
What are users saying about the airport?
What are users saying about the airport?
100% Fear of missing flights
100% Fear of missing flights
Users were anxious about missing flights, some refusing to buy food.
Users were anxious about missing flights, some refusing to buy food.
100% Food is too expensive
100% Food is too expensive
Users said food was overpriced and wanted cheaper options.
Users said food was overpriced and wanted cheaper options.
100% Say its too stressful
100% Say its too stressful
Navigating the airport was already a huge burden for many.
Navigating the airport was already a huge burden for many.
DESIGN THINKING
Food is the number one issue according to the data
Food is the number one issue according to the data
Food kept coming up in my interviews as being too expensive, hard to get, in addition to navigating the airport in general. Other problems such as TSA were less prominent in the data. In addition, TSA pre-check is a common solution.
Food kept coming up in my interviews as being too expensive, hard to get, in addition to navigating the airport in general. Other problems such as TSA were less prominent in the data. In addition, TSA pre-check is a common solution.
Solution
Solution
Make prices transparent so users can compare them.
Make prices transparent so users can compare them.
Make prices transparent so users can compare them.
Track flights to focus on other tasks.
Track flights to focus on other tasks.
Track flights to focus on other tasks.
WIREFRAMES
WIREFRAMES
Creating a Mobile vs Desktop site, Why I went with Mobile
Creating a Mobile vs Desktop site, Why I went with Mobile
Users will be traveling quickly, so a mobile app is the easiest way to take this solution anywhere as opposed to a desktop site or a physical pamphlet. Tracking flights and ordering will keep users on track.
Users will be traveling quickly, so a mobile app is the easiest way to take this solution anywhere as opposed to a desktop site or a physical pamphlet. Tracking flights and ordering will keep users on track.
Live Boarding Pass Tracker
Live Boarding Pass Tracker
Live Boarding Pass Tracker
Track your flights so you don't have to, Layover will notify you of any updates.
Track your flights so you don't have to, Layover will notify you of any updates.
Skip the line, See the price
Skip the line, See the price
Skip the line, See the price
Users can order, compare prices, and skip the line to focus on other tasks such as TSA.
Users can order, compare prices, and skip the line to focus on other tasks such as TSA.
WIREFRAMES TESTING RESULTS
Users went through the wireframe and were confused by its layout
Users went through the wireframe and were confused by its layout
Users went through the wireframe and were confused by its layout
Users will be traveling quickly, so a mobile app is the easiest way to take this solution anywhere. Tracking flights and ordering will keep users on track.
80% Couldn't locate the shop
80% Couldn't locate the shop
Users couldn't find the shop on the Dashboard.
Users couldn't find the shop on the Dashboard.
40% Unclear layout direction
40% Unclear layout direction
The boarding pass lead users to think this wasn't an item ordering app.
The boarding pass lead users to think this wasn't an item ordering app.
40% Item confusion
40% Item confusion
Users asked if they also purchase plane tickets and not just in store items.
Users asked if they also purchase plane tickets and not just in store items.
BRANDING
Colorful UI will help users differentiate between Boarding Pass and Shop
Colorful UI will help users differentiate between Boarding Pass and Shop
During Wireframes, users had trouble differentiating between features due to the monochrome colors. A colorful UI selected to help separate elements as opposed to more detailed UX writing to save space on a mobile plateform.
During Wireframes, users had trouble differentiating between features due to the monochrome colors. A colorful UI selected to help separate elements as opposed to more detailed UX writing to save space on a mobile plateform.
During Wireframes, users had trouble differentiating between features due to the monochrome colors. A colorful UI selected to help separate elements as opposed to more detailed UX writing to save space on a mobile plateform.
FINAL PROTOTYPE
Refining the new prototype so users can see, and access the shop
Refining the new prototype so users can see, and access the shop
Refining the new prototype so users can see, and access the shop
The shop was located below the Boarding Pass, thus needed better emphasis to be seen the moment they land on the Dashboard.
The shop was located below the Boarding Pass, thus needed better emphasis to be seen the moment they land on the Dashboard.
Split Dashboard
Split Dashboard
Changes were made so users can see both sections, where users found it crucial to see the stores.
Changes were made so users can see both sections, where users found it crucial to see the stores.
Order, Pay, Go
Order, Pay, Go
The ordering process has been refined so users can pay and wait for their delivery.
The ordering process has been refined so users can pay and wait for their delivery.
PROTOTYPE
PROTOTYPE
Explore the Prototype
Explore the Prototype
Explore the Prototype
REFLECTION & NEXT STEPS
REFLECTION & NEXT STEPS
Discuss larger business impacts application can have on airports
Discuss larger business impacts application can have on airports
In my next steps, I want to discuss how the app can generate revenue for business owners and how users can benefit from using Layover vs traditional shopping.
In my next steps, I want to discuss how the app can generate revenue for business owners and how users can benefit from using Layover vs traditional shopping.
In my next steps, I want to discuss how the app can generate revenue for business owners and how users can benefit from using Layover vs traditional shopping.
REFLECTION & NEXT STEPS
REFLECTION & NEXT STEPS
Check out my other works
Check out my other works
© 2026 Wei Yan
MY SOCIALS
© 2026 Wei Yan
MY SOCIALS
© 2026 Wei Yan
MY SOCIALS
© 2026 Wei Yan
MY SOCIALS